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Customer Services


How to Order Your New Bed

  1. Browse our products and make your selection. Choose the size and drawer options that suit your needs.
  2. To add your item to the shopping basket click the 'add to basket' button.
  3. You will now be taken to your shopping basket. Check the items carefully and make any changes necessary.

    When you are happy with your selection click on the 'checkout' button to pay for your items or click on the 'continue shopping' button to return to the page you were last viewing.

  4. At the checkout page you will be asked to enter the delivery address and contact information such as your name, address, telephone number and e-mail address.
  5. You can choose to pay online through HSBC secure card processing system or you may want to send us a Cheque.

    Please note that no orders will be processed until payment has been received.
    Please do NOT send cash.

  6. Details of where to send Cheques and who to make them payable to are displayed in your confirmation e-mail, you will also be offered a printable page if you wish to keep a copy.
  7. If you decide to use the online Credit/Debit card processing service you will be directed to HSBC secure server.
  8. HSBC use a simple payment process
  9. Step 1 At the welcome page click 'continue' at the bottom right of the page.

    Step 2 Card Information
    Check the amount, enter your card details and your Card Security Number - This is the CV2 number on the back of your card. Click here to find out what this means

    Step 3 Once the order and payment is completed, you will be transferred back to our website where you will be shown an order confirmation page detailing our standard terms & conditions as well as brief delivery details.


From time to time a notice may appear on your screen alerting you to the fact that you are moving from a secure server to one which is not secure. Do not be alarmed by this.
The secure part is where we take personal details or your credit card details from you.


What is the Card Security Code?

  • It is the final 3 digits printed over the top of the signature strip, which represents the card security code. For American Express it is a four digit number,typically displayed above the last four digits of the embossed card number on the front of the card.
  • It is not a PIN and cannot be used at ATM machines. However, unlike a PIN (Personal Identification Number), which you should never tell anyone, you will be asked to quote it together with your full statement address for phone, fax, mail order and internet purchases. The security code should not be disclosed to anyone other than when
    • you are satisfied that the retailer/issuer is genuine and
    • when you are positive that you wish to proceed with a purchase

  • You may also be asked for this number when contacting your card issuer by telephone as extra proof that you are the cardholder.
By supplying the Card Security Code you are providing extra proof that you are the cardholder when you order.


 
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